Getting Ready

Installing a new floor is a construction project. Some activities are noisy and some of the materials used produce strong odors. We recommend you plan accordingly to minimize disruptions. Keep in mind that you will not be able to use the space receiving the new floor until the installation is complete. We've made a list of other things to consider and address before, during and after installation:

Floor Acclimation

Acclimation is mandatory for all wood floor installations. We will deliver the wood floor 3 to 4 days before installation and give you further instructions.

Furnishings
Before the installers arrive please prepare the following: Remove all items from closet floors and under beds. Remove all bed coverings, fragile items, lamps, nick-knacks, glassware, books, and all items from the top of your furniture. All computers, stereos, televisions, or other electronic equipment must be disconnected.

Excessive Furniture
Additional charges may apply to areas with excessive or heavy furniture or any furniture that requires disassembly. We do not move antiques, grandfather clocks, aquariums, pool tables, waterbeds, safes, gym equipment, baby grand or grand pianos (most of these items need to be professionally moved)

Appliances
We are not responsible for damages as a result of disconnecting or reconnecting any water supply lines, appliances, toilets, etc. We recommend that the homeowner use a certified plumber, electrician or contractor to do this as necessary.

Cables & Wires
Should you require positioning of any wires, cables, or phone lines, etc please discuss this with your installer prior to installation. Our installers will try to accommodate your requests but can not be responsible for any damage that may occur. We recommend you contact a professional for any sensitive type of wiring or cabling.

Secured Premises (Condominiums and Gated Communities)
Please check with the building/property management for accessibility to parking, elevators, service entrances, and procedures. All access arrangements must be made prior to our installers arriving.

Proper Power
Make sure there is adequate power, light, and ventilation available 24 hours prior to installation. Air conditioning is mandatory for all wood or laminate installations.

Removal of Old Flooring
Please remove your old flooring prior to the installers arrival. If you are removing old carpeting and pad yourself, please leave the existing tack strip down only if replacing with new carpet. If you wish PT Floors to remove and haul away your old flooring, we can provide this service for you for an additional cost. Please advise your sales representative.

Carpet Seams
Just as with any material such as clothing, drapes, or upholstery, seams are visible. Some carpets will seam better than others, each fabric has its own characteristics. Our installers take great pride in making the seams as inconspicuous as possible. We can only guarantee that our seams will be properly made (straight, not gapped, or overlapping). Seam placement and the number of seams is a factor in determining the total material required. We will estimate your material requirements based on what our professional staff considers being proper seam placement. If you should have a preference in seam placement please inform your sales representative before any material is ordered.

Pattern Match
Due to the nature of the manufacturing process most print and multi tone patterns are impossible to match exactly. Many of these styles will require additional material to achieve the closest match possible.

Material Waste
Every installation has material waste these left over pieces are most common in irregular rooms or when stairs and halls are recovered. Our installers will dispose of most waste during the cleanup process. Please advise your installer if you desire to keep any of the scrap material.

Moldings
Baseboard moldings, in most installations, can be left in place. Our installers will work with the molding, but cannot be responsible for breakage and scratches. If you have quarter round moldings and wish to have them removed for your new flooring, please discuss this with your installer before the installation process begins. Removal of your quarter rounds may cause some damage to your baseboards and paint.

Door Cutting
Our installers will gladly remove hinged doors and replace them after your new flooring is installed. If, however, your new flooring is thicker than your old flooring, the doors will need trimming for proper clearance. In this instance the doors will be left off their hinges so you can trim the doors.

Painting
If your walls or ceilings need repainting, we recommend that all painting is complete before your new flooring arrives. Keep some left over paint for touch ups.

C.O.D.: ALL COD’S MUST BE PAID TO THE INSTALLER UPON COMPLETION OF THE INSTALLATION.

The Day Before Installation

You can expect a call from Paul to confirm your floor installation time as well as the names of the installers for your flooring project.

On Installation Day

Our professional installers will be on time, courteous and efficient. They'll have the tools and equipment needed to install your new floor. You will not need to provide any special tools or materials.

We only ask that you meet these simple requirements:

• Make sure to have an adult (over age 18) on the premises with the authority to make installation decisions, the ability to verify the correct materials are being used and inspect the job upon completion.
• Keep the temperature in the installation area between 60 and 80 degrees Fahrenheit.
• Keep children and pets away from the installation site.

Cleanup

When installation is complete, our team will:

• Vacuum and clean the installation site.

• Pick up and dispose of installation-related materials and debris. (Please advise your installer if you desire to keep any of the scrap material.)

• Conduct a post-installation inspection with you (or authorized adult) to guarantee your complete satisfaction.

• Provide you with warranty and care information for your new floor.

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